Privacy Policy
How Ibex Shuttle Ltd collects, uses and protects your personal information.
Ibex Shuttle Ltd · Last updated 13/10/2026
We use your details only to arrange, carry out and charge for your journeys, and we never sell them. This policy covers customers and passengers; our drivers have a separate Driver Partner privacy policy.
Who we are
Ibex Shuttle Ltd (company number 12013995), Unit 1, East Moors Business Park, East Moors Road, Cardiff CF24 5JX, is the data controller. Contact support@ibexshuttle.co.uk about your data, or info@ibexshuttle.co.uk for anything else. We follow the UK General Data Protection Regulation and the Data Protection Act 2018.
What we collect
- Your name, phone number, email address and billing address.
- Journey details: pickup and drop-off addresses, dates, times, flight numbers, passenger names and numbers, luggage and child seats.
- Anything you tell us about access or mobility needs, used only to arrange a suitable vehicle and with your agreement.
- Payment records: amounts, dates and invoice numbers. Card payments are taken by Dojo on their secure page; we never see or store your full card number.
- Journey records from our vehicles: GPS position during the journey, and outward-facing dashcam footage in some vehicles (no recording inside the vehicle and no audio).
- Emails, calls and complaints between you and us.
Why we use it
| Purpose | Legal basis |
|---|---|
| Taking and carrying out your booking, sending invoices and confirmations | Performance of our contract with you |
| Keeping accounts and tax records, and meeting licensing rules | Legal obligation |
| Passenger and driver safety, handling complaints, preventing fraud | Legitimate interests |
| Offers and news, only if you have asked for them | Consent, which you can withdraw at any time |
Who we share it with
- The driver of your journey: your name, phone number and journey details only.
- Dojo, our card payment provider, to take and refund payments.
- Our IT, email and hosting providers, who act only on our instructions.
- Our accountants, HMRC, licensing authorities, insurers and the police, where the law requires it or to deal with a claim or incident.
If any provider stores data outside the UK, we make sure the safeguards required by UK law are in place.
How long we keep it
| Information | How long |
|---|---|
| Booking records and complaints | At least 12 months after the journey |
| Invoices and payment records | 6 years, as required for tax |
| GPS journey records and dashcam footage | Only as long as needed for safety, complaints or claims |
Your rights
You can ask us to give you a copy of your data, correct it, delete it, restrict or object to how we use it, or move it to another provider. Email support@ibexshuttle.co.uk or write to the address above. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ico.org.uk).
Changes
We may update this policy. The latest version is always on our website.
Questions? We're here 24/7
Get a fast, no-obligation quote or call us 8am–8pm, or message us any time.
