Privacy Policy
How ibex Shuttle collects, uses and protects your personal information.
Driver Partner Privacy Policy
Ibex Shuttle Ltd
Effective Date: 1 January 2026
Ibex Shuttle Ltd ("Ibex Shuttle", "we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you engage with us as a self-employed Driver Partner and when you use the Ibex Shuttle Driver App. This notice does not form part of any contract to provide services.
1. Data Controller
Ibex Shuttle Ltd is the Data Controller responsible for your personal information.
Registered Address:
Ibex Shuttle Ltd
Unit 1, East Moors Business Park
Cardiff, CF24 5JX
United Kingdom
Email: support@ibexshuttle.co.uk
General enquiries: info@ibexshuttle.co.uk
2. Data Protection Legislation
We process personal information in accordance with:
- UK General Data Protection Regulation
- Data Protection Act 2018
- Any applicable successor legislation
3. Definitions
Personal Information – Any information relating to an identified or identifiable individual.
Special Category Data – Sensitive personal data requiring additional protection, such as health information.
Processing – Any operation performed on personal data including collection, recording, storage, use, disclosure or deletion.
4. Who This Policy Applies To
This policy applies to:
- Licensed private hire and hackney carriage drivers
- Individuals applying to become Driver Partners
- Current and former Driver Partners
- Users of the Ibex Shuttle Driver App
5. Information We Collect
We may collect and process the following categories of personal information:
A. Driver Identification and Licensing Information
- Full name
- Date of birth
- Address
- Driving licence details
- Private hire or hackney carriage licence details
- MOT and vehicle documentation
- Motoring convictions or endorsements
B. Financial Information
- Bank account details
- Payment history
- Invoice records
C. Compliance and Safety Information
- Passenger complaints
- Incident reports
- Accident records
- Fraud prevention checks
- Information from licensing authorities
D. Special Category Data
In limited circumstances:
- Health information provided via licensing authorities
- Criminal offence data where required by law
E. Mobile Application and Device Data
When using the Ibex Shuttle Driver App, we may collect:
- Real-time GPS location data
- Background location data while logged in and available for bookings
- Device type and operating system
- IP address
- App usage logs
- Performance diagnostics
- Dispatch and routing system usage
- Login and account activity
Location data is used solely for dispatch operations, route optimisation, compliance monitoring, passenger safety and service quality purposes.
Location tracking operates only when the driver is logged into the application and available for bookings.
F. CCTV
Some vehicles are fitted with outward-facing dashboard cameras. These:
- Do not record inside the vehicle
- Do not record audio
- May capture images when entering or exiting the vehicle
6. When We Collect Information
We collect personal information:
- When you apply to become a Driver Partner
- During onboarding and compliance checks
- When you use the Driver App
- During your engagement with us
- When we receive information from third parties
- When managing complaints, incidents or disputes
7. Why We Collect Your Information
We process personal information to:
- Comply with licensing authority requirements
- Meet legal and regulatory obligations
- Facilitate booking dispatch and journey management
- Process payments
- Prevent fraud and criminal activity
- Handle complaints and disputes
- Improve service quality
- Ensure network and system security
- Protect passengers and public safety
Our lawful bases for processing include:
- Legal obligation
- Performance of contract
- Legitimate interests
- Consent where applicable
- Vital interests in rare emergency circumstances
8. Passenger Data
To complete bookings, passenger information may be disclosed to you via the Driver App. You must:
- Use passenger data only for completing assigned bookings
- Keep all passenger data confidential
- Not copy, store or retain passenger data outside the Driver App
- Delete passenger data when instructed
- Not disclose passenger data without express written consent or legal requirement
9. Data Sharing
We may share personal information with:
- Licensing authorities
- DVLA
- HMRC
- Insurance providers
- Police or regulatory bodies
- Accountants and financial institutions
- IT and dispatch system providers
- Cloud hosting providers
- Payment processors
All third parties are required to:
- Process data only under our instructions
- Maintain confidentiality
- Implement appropriate security measures
We do not sell personal data.
10. Data Security
We implement appropriate technical and organisational measures to protect personal data from:
- Unauthorised access
- Accidental loss
- Misuse
- Alteration
- Disclosure
Access to personal data is restricted to authorised personnel only.
In the event of a data breach, we will notify affected individuals and regulators where legally required.
11. Data Retention
We retain personal information only for as long as necessary. Retention periods include:
- Driver account information – up to 7 years after engagement ends
- Booking records and complaints – minimum 12 months
- Financial records – as required by accounting regulations
- Location and dispatch data – retained only as long as operationally necessary and in accordance with legal obligations
12. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure where applicable
- Request restriction of processing
- Object to processing
- Request data portability
To exercise your rights, contact:
Email: support@ibexshuttle.co.uk
Or write to:
Ibex Shuttle Ltd
Unit 1, East Moors Business Park
Cardiff, CF24 5JX
You have the right to lodge a complaint with the Information Commissioner's Office.
13. Withdrawal of Consent
Where processing is based on consent, you may withdraw consent at any time by contacting support@ibexshuttle.co.uk.
Withdrawal does not affect lawful processing carried out prior to withdrawal.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
15. Contact Us
If you have questions about this Privacy Policy or how your personal data is handled, please contact:
Compliance Team
Ibex Shuttle Ltd
Unit 1, East Moors Business Park
Cardiff, CF24 5JX
Email: support@ibexshuttle.co.uk
General enquiries: info@ibexshuttle.co.uk
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