Get in touch 24/7
Contact us by phone, WhatsApp, email or the enquiry form — the Ibex Shuttle office is open 8am–8pm, 7 days a week for quotes, bookings and any questions — or book online or WhatsApp any time. Based in Cardiff, serving the whole of the UK.
Contact us however suits you
Pick whatever's easiest — call 8am–8pm, or book online or WhatsApp any time.
Find Ibex Shuttle in Cardiff
We're based at East Moors Business Park in Cardiff, serving South Wales and the whole of the UK. Office open 8am–8pm daily; pre-booked journeys run 24/7.
Cardiff-based, covering the whole of the UK
Local travel across South Wales and long-distance journeys nationwide — airport transfers, chauffeur travel, events and group trips.
Everything you need to know
How do I get a quote?
Contact us using the enquiry form on this page, or call or WhatsApp us — we reply fast with a fixed price.
What are your opening hours?
Pre-booked journeys run 24 hours a day, 7 days a week — including bank holidays. Our office is open 8am–8pm daily.
Where are you based?
Unit 1, East Moors Business Park, East Moors Road, Cardiff CF24 5JX — serving Cardiff, South Wales and the whole of the UK.
How quickly will you reply?
We typically reply to enquiries in under 15 minutes, 8am–8pm.
Can I book by phone or WhatsApp?
Yes — call 0333 090 8816 or message us on WhatsApp to book directly with a real person.
Do you cover airport transfers?
Yes — flight-tracked transfers to and from Cardiff, Bristol, Heathrow, Gatwick and Stansted, plus long-distance journeys nationwide.
What should I include when I contact us for a quote?
Your pick-up and drop-off addresses, date and time, number of passengers and cases, and a flight number for airport journeys. The more detail you give, the faster we can confirm a fixed price.
How do I pay for my booking?
Your price is fixed and agreed upfront, with no meters or hidden extras. Payment is made through a secure Dojo payment link that we send to you by email.
Can I contact you about an existing booking?
Yes. Call 0333 090 8816, message us on WhatsApp or email info@ibexshuttle.co.uk with your booking details and the team will help (office open 8am–8pm).
Which vehicles can I ask for?
Our fleet includes the Mercedes S-Class, E-Class, V-Class and Vito, a 16-seater Mercedes Sprinter minibus, the BMW 5 Series and the Audi A6. Tell us your group size and luggage and we will suggest the right vehicle.
Do you offer accounts for businesses?
Yes. Contact us about a corporate account for regular staff travel, roadshows and event transport, with consolidated billing.
Ready to book your journey?
Contact us for a fast, no-obligation quote — or call us 8am–8pm, or message us any time.
